> ## Documentation Index
> Fetch the complete documentation index at: https://cutaway-docs.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick fixes for common problems.

> [accordion] macOS says it can't verify Cutaway
>
> This is normal the first time you open Cutaway. Click **Done**, then open **System Settings → Privacy & Security** and click **Open Anyway** next to Cutaway. You only do this once.
>
> See [Install Cutaway](https://cutaway-docs.mintlify.site/install.md#open-cutaway-for-the-first-time) for the full steps.

> [accordion] The recorder says it can't record my screen
>
> Your Mac needs to give Cutaway permission.
>
> 1. Open **System Settings → Privacy & Security → Screen & System Audio Recording**.
> 2. Find **Cutaway** and switch it on.
> 3. Go back to Cutaway. You don't need to restart it.

> [accordion] My camera or microphone doesn't show up
>
> 1. Open **System Settings → Privacy & Security**, then **Camera** (or **Microphone**).
> 2. Make sure **Cutaway** is switched on.
> 3. Check your camera or mic is plugged in. Then close and reopen the recorder.

> [accordion] My iPhone doesn't show up as a camera
>
> * Use the same Apple Account on your iPhone and Mac.
> * Turn on Wi-Fi and Bluetooth on both.
> * Lock your iPhone and keep it close to your Mac, or plug it in with a cable.
>
> See [Use your iPhone as a camera](https://cutaway-docs.mintlify.site/record/layouts-and-cameras.md#use-your-iphone-as-a-camera).

> [accordion] There's no sound in my recording
>
> Before recording, check the microphone menu in the bottom bar doesn't say **No microphone**. Pick your microphone there.
>
> Want the sound from your Mac too (like a video playing)? Turn on **system audio** in the same bar.

> [accordion] Cutaway cut out something I wanted
>
> Nothing is deleted for good.
>
> * Open the **AI review** panel (sparkle icon) and press **Restore** on that change.
> * Or open the **Transcript**, select the crossed-out words, and press **Restore**.
> * Or press **Command + Z** to undo.

> [accordion] My camera and screen are out of sync
>
> Your lips don't match your voice? Click **Sources** in the top bar and press **Review sync** next to your camera. Press **Find sync from audio** to let Cutaway line them up, or change the **Offset** yourself until your lips match.

> [accordion] My screen recording was imported as a camera
>
> Click **Sources** in the top bar. Use the menu next to the file to change it to **Screen**.

> [accordion] The AI helpers aren't working
>
> * Check you have **Claude Code** or **Codex** installed and signed in. See [Set up the AI helpers](https://cutaway-docs.mintlify.site/ai/set-up-ai.md).
> * In **Settings → Processing**, press **Sign in to Claude Code…** or **Sign in to Codex…** if Cutaway says you're signed out.
> * No AI? No problem. Cutaway still works with its built-in rules.

> [accordion] Cutaway quit while I was recording
>
> Your footage is saved as you record, so most of it is safe.
>
> 1. Open Cutaway. On the **Projects** screen, look for **Interrupted work**.
> 2. Press **Recover** to add the footage to its project. Everything up to the last save point comes back.
> 3. Don't need it? Press **Discard** instead.

> [accordion] I can't find my exported video
>
> Unless you picked somewhere else, it's in the **Cutaway Exports** folder inside your **Movies** folder.

Still stuck? Get in touch and tell us what you tried.


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